Terms & Conditions

Acceptance of Terms

These Terms and Conditions ("Agreement") govern your access to and use of SwisOne — a Quotation, Invoice, and Ledger Management Software developed and maintained by Swismax Solutions. This Agreement is entered into between the Customer and Swismax Solutions upon the Customer's first use of the software, registration, or any payment made toward any plan or service.

By accessing SwisOne through app.swisone.com or any associated platform, you unconditionally accept these terms. If you do not agree, you must immediately cease use of the software and contact us to discuss your situation.

Payment & Refund Policy

SwisOne offers multiple payment structures including monthly subscriptions, annual subscriptions, one-time payments, and lifetime access plans. Each payment structure is governed by the following non-negotiable refund policy.

This policy applies regardless of the following circumstances:

• The Customer chooses not to use the software after payment.
• The Customer is dissatisfied with any feature, report, or functionality.
• The Customer's business closes, pauses, or changes direction.
• The Customer purchased the wrong plan or payment structure.
• The Customer switches to a different software solution.
• Technical difficulties on the Customer's side prevent usage.
• Any other personal, business, or technical reason on the Customer's end.

Subscription Renewals & Continuity

Customers on a monthly subscription plan are required to renew their payment at the beginning of each billing cycle in order to maintain uninterrupted access to SwisOne and all of its features.

When the Company releases software updates, improvements, new features, or any modifications to SwisOne during an active subscription period, all monthly subscribers are required to renew their plan for the upcoming month in order to access and benefit from those changes. Continuation of service is not guaranteed without timely renewal.

Customers are responsible for managing their own renewal dates. The Company is not obligated to send renewal reminders, though it may do so as a courtesy at its discretion.

Software Modifications & Custom Development

Swismax Solutions offers custom software modifications and development services to Customers who require features, workflows, or functionality beyond the standard SwisOne platform. All such requests are subject to an additional charge, assessed on a case-by-case basis depending on scope, complexity, and effort required.

The Company does not accept disputes regarding modification charges after payment has been made. Customers are encouraged to clearly communicate all requirements before agreeing to and paying the modification fee. Any change in scope after payment will be treated as a new modification request and will attract additional charges.

Delivery Timelines & Estimated Dates

From time to time, Swismax Solutions may communicate estimated timelines for the delivery of custom modifications, new features, or software updates. These timelines may be shared through any communication channel including but not limited to WhatsApp messages, emails, verbal communication, or written correspondence.

Estimated timelines provided by the Company:

• Cannot be used as the basis for any legal claim or dispute against the Company.
• Cannot be used to demand a refund or credit on any payment already made.
• Cannot be cited as grounds for cancellation or compensation.
• Are subject to change without prior notice based on technical complexity, workload, or circumstances beyond our control.

Customer Responsibilities

The Customer acknowledges and accepts full responsibility for ensuring that their own technical infrastructure meets the requirements necessary to use SwisOne effectively. The Company provides software that is accessible via a stable internet connection and a compatible device. It is the Customer's sole responsibility to ensure these requirements are met.

The Customer also accepts responsibility for:

• Maintaining accurate login credentials and keeping them confidential.
• Ensuring data entered into SwisOne is accurate, complete, and lawful.
• Maintaining their own backups of critical business data where required.
• Ensuring their staff are adequately trained to use the software.
• Timely renewal of their subscription to avoid service interruption.
• Communicating software change requests clearly and completely before payment.
• Complying with all applicable laws in the use of SwisOne and data generated through it.

Limitation of Liability

To the fullest extent permitted by applicable law, Swismax Solutions, its directors, employees, agents, partners, and affiliates shall not be liable to the Customer or any third party for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or in connection with the Customer's use of — or inability to use — SwisOne.

Specifically, the Company accepts no liability in cases including but not limited to:

• The Customer's failure to use the software despite having an active subscription.
• Software downtime caused by third-party hosting, internet outages, or force majeure events.
• Data loss resulting from the Customer's own actions or omissions.
• Errors in data entered by the Customer or their authorized users.
• Decisions made by the Customer based on reports or data generated through SwisOne.
• Any delay in delivery of custom modifications beyond an estimated timeline.

Payments Cannot Be Used for Legal Action

All payments made to Swismax Solutions — including monthly subscription fees, annual fees, lifetime plan fees, one-time charges, and custom modification charges — are made in exchange for access to a software platform that is operational and available for use at the time of payment and throughout the subscription period.

The Customer explicitly agrees that:

• Payments made do not create a guarantee of any specific feature, modification, or outcome.
• Payments made do not entitle the Customer to refunds under any circumstances.
• Payment receipts, invoices, or confirmation messages cannot be used as evidence in any legal or regulatory action against the Company.
• Any communication from the Company regarding timelines, features, or deliverables does not constitute a legally binding contract beyond these Terms and Conditions.
• The Customer waives the right to initiate any chargeback, dispute, or reversal of payment through their bank, payment provider, or any financial institution, unless explicitly authorized in writing by the Company.

Software Availability & Uptime

Swismax Solutions endeavors to maintain SwisOne as a reliable, accessible platform. However, the Company does not guarantee 100% uptime or uninterrupted availability of the software at all times.

The Company shall not be held responsible for downtime caused by:

• Third-party hosting providers or cloud infrastructure failures.
• Internet service provider outages or network disruptions.
• Force majeure events including natural disasters, government actions, or pandemics.
• Cyber attacks, DDoS attempts, or other malicious external activities.
• Circumstances wholly beyond the Company's reasonable control.

Amendments to These Terms

Swismax Solutions reserves the right to modify, update, or replace any part of these Terms and Conditions at any time, without prior notice to the Customer. The most current version of these Terms will always be available on the SwisOne website and within the application.

If the Customer does not agree with any changes made to these Terms, they must discontinue use of SwisOne immediately. No refund will be issued as a result of the Customer's disagreement with updated Terms.

Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, you may contact Swismax Solutions through the following channels. Please note that contacting us does not alter, waive, or override any clause within this Agreement.

All formal concerns must be submitted in writing via WhatsApp or email. Verbal discussions or informal communications do not constitute official responses or amendments to these Terms and Conditions.